Booking Deposit:
A non-refundable booking deposit of 25% of the total rental cost of the property.
Balance of Payment:
Full payment of holiday home rental must be made to us, no later than six weeks prior to the rental commencement date.
We will send you an email when your balance is due to remind you that your balance is now due. After we process your payment then you will receive a receipt for the balance paid.
In the event of us being unable to process your card to collect the balance due you will receive an email notification to update your card. If we do not receive updated card details at this stage your booking will be cancelled and your deposit retained.
In the case of special offers the balance due date will differ.
Method of Payment:
We accept payment by Debit or Credit Card, Bank Transfer. Payments by cheque are also accepted.
Cancellation by Customer:
In the event that you wish to cancel your holiday home reservation, the following charges will apply:
On all reservations: Booking deposit is withheld except where cancellation is made within 24 hours of making the booking.
6 - 4 weeks before the date of arrival: In all cases the Booking Deposit of 25% is non-refundable, 75% of the total booking value is withheld.
4 - 2 weeks before the date of arrival: In all cases the Booking Deposit of 25% is non-refundable, 100% of the total booking value is withheld.
Less than 2 weeks before arrival date: The Booking Deposit of 25% is non-refundable and 100% of the total booking value
Utility Charges:
Heat and electricity are extra charges and meter readings are taken on the day of arrival and again on the day of departure. The calculated amount consumed is payable on departure to the Property Manager.
General household
Please do not put hot ashes in plastic bins -a tin bin is provided specifically for ashes. Food and toiletries etc. should be removed on your departure, and rubbish left in the plastic bin outside. Recycling bins are now present at the cottages, please use the same and remove your recycling to the large green bin situated beside the office. All bottles are to be brought to the bottle bins opposite Lousiburgh 74 in the town. No bottles are allowed in any of the bins.
The cottages are thoroughly cleaned prior to your arrival by a team of local people. We request your assistance in maintaining our high standards of cleanliness by leaving your cottage in good condition.
Damages
Clients are responsible for breakage or damage. Bedding, furniture, fixtures and fittings may be checked by staff prior to your departure. A security deposit is payable on arrival and will be refunded in full if everything is in order. If you do have the misfortune to break or damage any item, please report this as soon as possible to allow time for repairs/replacement. Charges will be at cost price. Should the Fire Blanket or any of the Fire extinguishers be used, it is most important to report it to ensure replacement immediately. Charges for replacement or repair to these items will be made if fire was not reported, and/or no evidence of such a fire exists. Your full co-operation in this matter would be appreciated.
Check-In/ Check out
Cottages must be vacated at 10.00 a.m. on the morning of departure to allow adequate time for cleaning. Possession of the cottage may be taken from 3.00 to 6.00 p.m. on Saturdays. Special arrangements have to be made for early departures, late arrivals, and days other than Saturdays.
Management may at all times within reason visit the cottage to ensure that the terms and conditions of reservations are being complied with
Right to Decline:
Louisburgh Holiday Homes reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.
In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
The Company reserves the right to decline a booking for reasons of been required to be in compliance with Government regulations regarding self-isolation of Guests travelling from outside Ireland as many of our homes are not suitable for self-isolation purposes.
Behaviour:
Louisburgh Holiday Homes reserves the right to decline and/or terminate a booking if it believes that the nature or purpose of the booking proposed by the Guests seeking to occupy a property either prior to or during a holiday is inconsistent and not suited to the nature and of location of the property and may be inconsistent with the safety, peaceful enjoyment or well-being of other occupants in nearby properties.
Accommodation Capacity:
For Insurance reasons, the total number of clients staying in each holiday home must not exceed the maximum capacity.
Bringing your Pet on Holiday:
We love responsible pet owners! Dogs are welcome and can roam freely in the cottage you have rented but always have to be on a leash on the grounds. Please clean up after them immediately to keep it pleasant for everyone. A €150 fine will be applied for any messes left behind.
Liability:
Louisburgh Holiday Homes, its employees or its agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay. The management is not responsible for any loss of valuables or for property left after your departure. You are advised to take cash and/or valuables with you if leaving the cottage and ensure windows and doors are locked.
Complaints:
In the unlikely event of a complaint, it should be brought to the attention of the local Property Manager immediately. Failure to register a complaint while on-site will invalidate a future claim.
Default by the Customer:
The consumer is obliged to ensure that all documentation and details issued to you by Trident Holiday Homes are correct. In the unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.
Bed Linen & Towels:
Bed linen is supplied free of charge in all of our properties.
Towels are not supplied but are available for hire in most of our holiday homes. Towels are subject to a charge of normally €3 per set (5 towels).
When a holiday home is rented for more than one week, you may liaise directly with the local Property Manager if fresh bed linen and towels are required. A fee will be required for these extra services.
Cots & Highchairs:
Cots and highchairs are available but must be booked in advance. Cot linen is not provided. Cots and highchairs must be requested at the time of booking.
Special Requests:
Requests for specific houses, etc. must be made at the time of reservation and whilst we will endeavour to meet all special requests, they cannot be guaranteed. If confirmation of your reservation depends on a particular house being available, we regret we cannot accept the booking.
Group Bookings:
Louisburgh Holiday Homes do not accept bookings from groups of parties if it believes that the nature or purpose of the booking proposed by the Guests seeking to occupy a property either prior to or during a holiday is inconsistent and not suited to the nature and of the location of the property and may be inconsistent with the safety, peaceful enjoyment or well-being of other occupants in nearby properties unless otherwise agreed in writing.
We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure that the booking was a Group Booking – Guests from different families travelling and staying together in one or multiple properties.
For group bookings, the refundable mandatory security deposit per house booked must be paid prior to arrival to the office manager. This will be refunded within 7 days of departure by our office manager once the local Property Manager has confirmed that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 house.
Age Restrictions:
No guest under the age of 18 can book a Louisburgh Holiday Homes property. Guests under the age of 18 must be accompanied by at least one person over 18 years of age.